Thumper
07-21-2019, 03:11 PM
.... "at this point, what difference does it make?"
On Friday I called Capitol One for some reason (can't even remember why) and during the conversation, the Customer Service rep. said she just wanted to verify that nothing has changed on my account as it has not been updated recently. Now, the account (VISA) was originally opened as a business account when I first started my business in 1989 and I've had a perfect payment record with them all these years. I verified that my name, address and phone number, etc. has not changed in the last 30 years. Ok, no problem, but then I opened my big mouth and mentioned that I actually shut the business down and retired in 2008. She acted surprised and said, "Oh, then we'll have to close your account!"
I asked why and she said, "You can't have a business account if you have no business". She then said if I want a different account, I'll have to contact them and apply for a new account! I then said this account is under my name with my personal address and I've had the account for 30 years with a perfect payment record, can't they just "roll it over" from a business account to a consumer account? That way there will not be a new "hit" on my credit report, plus I'll have a 30 year track record with them which reflects well on my credit history. She said they could not and they're going to close my account immediately (which she did) and I will get my final billing with my next statement.
WTF? I told her adios and I MIGHT be opening a new account, but it will NOT be with Capitol One! WTF?
As a side note, I've had a half dozen different accounts with AmEx over the years (From Green to Gold, to Business Platinum, to consumer Platinum plus some sort of Blue card thingy somewhere in there) and my history as an AmEx account holder has never been interrupted. Right on the front of my card (and on my credit report) it says, "Member since 1984".
On Friday I called Capitol One for some reason (can't even remember why) and during the conversation, the Customer Service rep. said she just wanted to verify that nothing has changed on my account as it has not been updated recently. Now, the account (VISA) was originally opened as a business account when I first started my business in 1989 and I've had a perfect payment record with them all these years. I verified that my name, address and phone number, etc. has not changed in the last 30 years. Ok, no problem, but then I opened my big mouth and mentioned that I actually shut the business down and retired in 2008. She acted surprised and said, "Oh, then we'll have to close your account!"
I asked why and she said, "You can't have a business account if you have no business". She then said if I want a different account, I'll have to contact them and apply for a new account! I then said this account is under my name with my personal address and I've had the account for 30 years with a perfect payment record, can't they just "roll it over" from a business account to a consumer account? That way there will not be a new "hit" on my credit report, plus I'll have a 30 year track record with them which reflects well on my credit history. She said they could not and they're going to close my account immediately (which she did) and I will get my final billing with my next statement.
WTF? I told her adios and I MIGHT be opening a new account, but it will NOT be with Capitol One! WTF?
As a side note, I've had a half dozen different accounts with AmEx over the years (From Green to Gold, to Business Platinum, to consumer Platinum plus some sort of Blue card thingy somewhere in there) and my history as an AmEx account holder has never been interrupted. Right on the front of my card (and on my credit report) it says, "Member since 1984".