Thumper
01-03-2019, 04:44 PM
I'll give credit where credit is due. I bought a new desktop just over 3 years ago and it was basically a pos. I picked it up at Best Buy and decided to go ahead and sign up with the Geek Squad … prolly just because they gave me the first year free to rope me in. Well, the new pos tower spit out the cooling fan just a couple months after the warranty expired. The Geeks replaced it, but I still had to pay for the part. Recently, I've had a problem with my monitor not coming out of sleep mode after a reboot/shut-down. I took it in and they diagnosed a fubar mother board. Ok, should I spend the money to repair a 3-1/2 year old computer that seems like it was a pos from day one, or should I simply spring for a new tower? I bought a tower.
Yesterday, during set-up, I noticed the background image was too big to fit on my monitor. (I have a 24" monitor) I tried all the adjustments I could find … tried to drop the resolution, etc. … all to no avail. Heck, I couldn't even access the icons to get on-line! Ok, I break down and call HP Tech Support. From the boiler room type background noise and the tech's crappy English skills, I believe my call went directly to Bombay. He had me perform about a zillion tasks, then said my monitor wasn't compatible with this computer. I called bullshit and asked to talk with someone else. Great, another Indian with an even harder to understand accent. After a total of 3-1/2 hours on the phone, my cell battery was down to 21% and Lynn had supper ready. I told them thanks for nothing, received a case number and called it a day.
Fast forward to today ... I again called HP Tech Support and got a woman on the line … with a bit easier to understand Indian accent. Cool. She briefed herself on the case from yesterday, had me stand on one leg with my forehead on the desk while grabbing my willy. That didn't work. After another hour of doing most of the same b/s I did yesterday, she said she was going to have to kick the case up to a "level 2". I asked WTF that was and she said she'd transfer me to an actual HP engineer. Ok, I got transferred, the guy sounded like he was an American (I think), but had a heavy Brooklyn type accent … sheeeesh! He gave me about 5-mins. of his time trying a few odds and ends, then said he was going to have to "go in and tweak my video card", but it would cost me $59.00. WTF? … I just bought the pos yesterday. He said it's not HP's fault … I don't have an HP monitor. DOUBLE WTF???? I told him thanks, but no thanks followed by a "bite me" (under my breath).
Ok, I called the Geeks at Best Buy and they told me to bring the tower and monitor down and they'd take a look at it. The Geek plugged it in, looked at the screen, unplugged the VGA cable and replaced it with a HDMI cable and all was fine. It took him all of 5 minutes (if that) to diagnose and "repair" my frigging computer! "F" all o'youse frigging Indian Hewlett Packard Tech Support jerk-offs! Oh, and you too Mr. Bronx … or wherever it is you call home. :angry1
Yesterday, during set-up, I noticed the background image was too big to fit on my monitor. (I have a 24" monitor) I tried all the adjustments I could find … tried to drop the resolution, etc. … all to no avail. Heck, I couldn't even access the icons to get on-line! Ok, I break down and call HP Tech Support. From the boiler room type background noise and the tech's crappy English skills, I believe my call went directly to Bombay. He had me perform about a zillion tasks, then said my monitor wasn't compatible with this computer. I called bullshit and asked to talk with someone else. Great, another Indian with an even harder to understand accent. After a total of 3-1/2 hours on the phone, my cell battery was down to 21% and Lynn had supper ready. I told them thanks for nothing, received a case number and called it a day.
Fast forward to today ... I again called HP Tech Support and got a woman on the line … with a bit easier to understand Indian accent. Cool. She briefed herself on the case from yesterday, had me stand on one leg with my forehead on the desk while grabbing my willy. That didn't work. After another hour of doing most of the same b/s I did yesterday, she said she was going to have to kick the case up to a "level 2". I asked WTF that was and she said she'd transfer me to an actual HP engineer. Ok, I got transferred, the guy sounded like he was an American (I think), but had a heavy Brooklyn type accent … sheeeesh! He gave me about 5-mins. of his time trying a few odds and ends, then said he was going to have to "go in and tweak my video card", but it would cost me $59.00. WTF? … I just bought the pos yesterday. He said it's not HP's fault … I don't have an HP monitor. DOUBLE WTF???? I told him thanks, but no thanks followed by a "bite me" (under my breath).
Ok, I called the Geeks at Best Buy and they told me to bring the tower and monitor down and they'd take a look at it. The Geek plugged it in, looked at the screen, unplugged the VGA cable and replaced it with a HDMI cable and all was fine. It took him all of 5 minutes (if that) to diagnose and "repair" my frigging computer! "F" all o'youse frigging Indian Hewlett Packard Tech Support jerk-offs! Oh, and you too Mr. Bronx … or wherever it is you call home. :angry1